Warranty Policy

(Consumer Limited Warranty)

Foreword

Foreword

●During the production process, MUHERZ Limited.MUHERZ  examines products strictly to ensure the quality and reliability of the products before delivery to the customer. Nevertheless, under certain circumstances, products may not perform as expected. If any problem occurs, please contact our technical support to diagnose the problem.
●Before contacting technical support, please make sure you have followed the setup instructions on the our official website.

Warranty Period

Warranty Period

●The warranty period is 12 months from the date of delivery.

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Warranty scope

Warranty scope

For the product that meets the following conditions and within the warranty period, MUHERZ reserves the right to repair or replace the product with a new product that meets MUHERZ’s quality standards.
●The product is not being improperly used (e.g. wrong input voltage).
●The product is returned to a MUHERZ assigned service facility.
● The product's casing was never disassembled and the warranty seals are not broken.
●The product was purchased through MUHERZ authorized distributors, and the customer must provide information as the proof of purchase. 

This warranty does not apply to:
●Cosmetic damage or normal wear and tear, such as scratches, nicks, and dents.
● Damage caused by natural or man-made disasters such as lightning, flood or fire.
● Accessories or consumables such as goggles, tripods, material Kit, etc.
● Products purchased through online auctions are not covered under this warranty. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required.
● Rewards obtained from crowdfunding campaign(Kickstarter, Indiegogo)are not covered under this warranty.
● Laser engraving quality is highly related to user's operation, materials, and processing environment, and thereforeengraving quality according to the factors above is not covered under this warranty.
● MUHERZ reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. 

To the maximum extent permitted by applicable law, the warranties and remedies contained in this limited warranty are exclusive and in lieu of, and muherz expressly disclaims, all other warranties and remedies, whether express, implied, statutory, or otherwise, including without limitation any implied warranty of merchantability or fitness for a particular purpose, statutory remedy or otherwise.

This limited warranty gives you specific legal rights, and you may have other legal rights, which vary from state to state and from country to country.

If implied warranties cannot be disclaimed under the laws of your state or country, then such warranties are limited in duration to the duration of this limited warranty. some states (and countries and provinces) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

In no event shall muherz be liable in a claim for breach of warranty for any incidental, special, indirect or consequential damages, whether resulting from the use misuse or inability to use this product or from defects in the product. some states (and countries and provinces) do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

Precautions

Precautions

●Before you apply for warranty service, you can first seek online assistance from support@muherz.com. If your product is still not functioning properly, you are obliged to back up all personal important data beforehand when applying for warranty service. Data will disappear during the maintenance process, such as replacing parts or updating the product software version, and MUHERZ will not provide data backup service.
●Within a month after delivery, MUHERZ will pay the shipping cost for RMA service. Subsequently, during the warranty period, the customer is responsible for shipping costs.
● Products that undergo RMA service will maintain the original warranty period or a 30-day-warranty period after service, whichever is longer.

● For products purchased outside Taiwan, the products may not be returned to a MUHERZ assigned service facility for warranty service due to several factors such as national laws, safety regulations, and tariffs. MUHERZ only provides limited warranty service in this situation.Therefore, non-Taiwan consumers, regardless of whether they are within the scope of the warranty, must first seek authorization from the original purchasing country to seek warranty service. The inspection and manual processing fees will be charged. If the recipient's country has additional tariffs, it will be burdened themselves; consumers apply directly to MUHERZ for warranty services, as well.
● A separate warranty may be provided by international distributors for products purchased outside Taiwan. If applicable, this warranty is provided by the local in-country distributor and this distributor provides local service for your product. Distributor warranties are only valid in the area of intended distribution. 


Contact:cubiio@muherz.com

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